Overview

Rigvue 360 is a VR walkthrough tool designed for site engineers to remotely visualize, interact with, and assess equipments without being physically on-site. Initially developed to offer virtual tours, it evolved into a critical tool for risk assessment and permit management.

My Role

Lead Product Designer

Timeline

90 days

Year

2024 - 2025

Team

Project Sponsor, Project Manager, 2 Technical Leads, Front End Engineer, Back End Engineer & QA specialist

How it all started

Back in 2021, I was hired as product designer to help launch the most basic version of this tool. The only goal was to create a list of virtual tours for site engineers to access.

How it all started

Back in 2021, I was hired as product designer to help launch the most basic version of this tool. The only goal was to create a list of virtual tours for site engineers to access.

How it all started

Back in 2021, I was hired as product designer to help launch the most basic version of this tool. The only goal was to create a list of virtual tours for site engineers to access.

MVP key features

Access sites via virtual walkthroughs

Measure distances, angles & more

Tag equipments

Access blue prints

The tool seemed promising at start, but only 5% of the workforce used it.

We built a custom dashboard to measure MAUs, DAUs, and time spent on tours by each user, helping us quickly track user engagement and identify adoption gaps.
To uncover how the application was used, we observed and interviewed 2 users from the surveying department and 1 user from the engineering department.

Challenge - 1

Usability was an issue

The current interface lacked familiarity with other tools that engineers were accustomed to, such as Autodesk Navisworks and TruView Enterprise.

Additionally, scaling the interface to accommodate more tools was crucial. It was clear that a total UI recomp was necessary.
Technical limitations due to the VR APIs set restrictions as to what we could achieve in the front end

Solution - 1

Modular tour interface that can scale

With modularity in mind, we designed a toolbar that could accommodate ‘n’ number of features

Achieving this with 100% performance was difficult. Hence we had to make trade offs and set expectations on how it would work.

And It Worked!

We did a re-launch and the new interface gained interest from other departments. Many teams wanted to explore its potential, and we received numerous suggestions on how it could improve their workflows

Challenge - 2

Helping area authorities & PTW coordinators assess risk before issuing permits

A Permit is an authorisation to work on-site. We engaged with the HSE (Health, Safety & Environment) department and understood that there was lack of situational awareness with their permit management workflow system.

Solution - 2

Permit management through VR

Introduced ‘Permits’ feature. We integrated SAP into Rigvue 360 to easily locate permits.
Subsequently, we built a rule engine based on an underlying risk matrix to help visually identify simultaneous operations.

This resulted in enhanced engagement and relevance

In just 45 days, we shipped this feature. The VP, PTW coordinators and Area authorities used it to conduct several permit meetings. The feedback was extremely positive. The HSE department had decided to use it 100% for all their meetings believing it significantly improved decision making and streamlined their entire workflow.

Rigvue 360 currently has over 1000 MAUs

What I learned

I got the opportunity to lead and execute the project for a span of 2 years. In addition to delivering designs, I was also responsible for handling business expectations, defining product roadmap and prioritising what needs to be shipped. Rigvue 360 currently has over 1000 MAUs

Time is critical in oil and gas

The industry demands quick solutions, and extending deadlines was rarely an option.

Time is critical in oil and gas

The industry demands quick solutions, and extending deadlines was rarely an option.

Time is critical in oil and gas

The industry demands quick solutions, and extending deadlines was rarely an option.

The team is the product

We made it a habit to over-communicate our challenges and decisions. As a result everyone was well informed, even on parts of product outside their expertise. 

The team is the product

We made it a habit to over-communicate our challenges and decisions. As a result everyone was well informed, even on parts of product outside their expertise. 

The team is the product

We made it a habit to over-communicate our challenges and decisions. As a result everyone was well informed, even on parts of product outside their expertise. 

If we have to ship quickly, we have to prepare to ship quickly

All features did just enough to solve user needs. Anything beyond that was a luxury.

If we have to ship quickly, we have to prepare to ship quickly

All features did just enough to solve user needs. Anything beyond that was a luxury.

If we have to ship quickly, we have to prepare to ship quickly

All features did just enough to solve user needs. Anything beyond that was a luxury.

Great ideas come from everywhere

I learned to take input from non-designers, which gave me unique perspective on problem-solving and design improvements. I thought of myself as an assist and let others ideas often take shape of the product.

Great ideas come from everywhere

I learned to take input from non-designers, which gave me unique perspective on problem-solving and design improvements. I thought of myself as an assist and let others ideas often take shape of the product.

Great ideas come from everywhere

I learned to take input from non-designers, which gave me unique perspective on problem-solving and design improvements. I thought of myself as an assist and let others ideas often take shape of the product.